FAQ

  1. Is there a limit to the number or kinds of pets you will care for?

    No, but your fee will be adjusted to cover our time to properly care for your pets.

  2. How do I sign up for your service?

    Upon contacting the office of Unique Pet Care an appointment will be set for a staff member to come out and meet you and your pets. At that time all necessary paperwork will be filled out and key picked-up. Appointments are scheduled around your schedule, excluding Friday nights and Sundays.

  3. How do I know that service will be provided?

    3-5 days prior to your scheduled departure you will receive a confirmation call. This call is primarily to verify that our scheduled visits might your pets care requirements. This call will identify the starting date and time and the ending date of your service and the time. The total cost of the service being provided will be included.

  4. How do I pay for services?

    The first time you use our service, we will collect payment via mail or pick-up at the end of the service. Booking of future services requires that payment arrangements be made before service begins. A check can be left for your sitter to pick up or credit card number can be placed on file to be run the last day of service.

  5. Do you take credit cards?

    Yes, we currently accept Visa, MasterCard, Discover and Debit cards.

  6. How do I arrange for future services?

    Simply call our office or use our convenient reservations form on this web site. Upon receipt of your reservation you will receive a call confirming your reservation has been booked.

  7. How do I get my key back?

    You can choose to have your key returned when we pick-up payment. If you will be using our service in the future we would keep your key. Initial key pick-ups are free. Any future key pickups are charged at your contracted visit fee.

  8. Can I hide a key out for your use?

    Yes, you can hide a key out. Please be aware that should you forget to leave the key in the designate spot or someone else picks up the key and we are unable to get in we will hire a locksmith at your expense. And any damage as a result of our inability to get in will be your responsibility.

  9. Can I call or email to check on my pets?

    Yes, emails are checked and returned 2 -3 times each day. Phone calls are checked regularly and returned upon pick-up.

  10. How much notice do you need to schedule pet care for my pets?

    We prefer two weeks, but know that is not always possible. We suggest that as soon as your travel plans are firm that you call us with your plans.

Providing Personalized Pet Care and Dog Walking for the West Denver Metro Area.